We are open as usual and some deliveries are going out as normal


At Sofa & Home, we pride ourselves on our fantastic customer service. If you have any comments or feedback, please complete the form below.

Alternatively, you can send an email to a member of our friendly staff using the contact us page.

Ordered zbed on Sunday 12th arrived on thur 16th, couldn't believe it as getting items to the iom usually adds several days if not weeks, very friendly when I phoned them, phone call just before delivery, couldn't fault them, definitely recommend them and use them again

Mrs Doyle, Isle of Man
Just wanted to give a thumbs up 👍 for the product and Im really happy the delivery guys came slightly earlier than the expected time slot. They helped to bring into my hall and placed them where I needed them to. I questioned that the boxes looked to be upside down but they gave some great advice that this would be the best way to open them ... and it was!
Love the product, really lovely quality! No problems from as far as I can see.

Mrs Turner, Essex
We received the furniture yesterday and are so pleased with it. I am also extremely impressed with your high level of customer service.
I cant remember the last time we received such good service.
Thank you,

Mrs Bull, Surrey
I had concerns ordering from the company as I had never heard of them before. I was originally going to purchase bed from Debenhams for 600 but when I searched for images of product found it at sofa and home for 300. This was the exact same item direct from the manufacturer believe it or not this made me more wary because of the price so I called and spoke to Julian who was extremely helpful. I am delighted with my bed it is a beautiful well made product and I feel it is an absolute bargain. Will definitely shop with you again and would not hesitate to recommend you to others.
Mrs Cassidy, Scotland
Absolutely brilliant love it.....and thank you for a great service. I will definitely tell all my friends about you. Thank you again. 😆 xx
Mrs Fass, Merseyside
Fabulous piece of furniture very well packaged came already assembled. Really love it, thank you.
Mrs Marie Parry, Kings Lynn
First class service and quality of chair is great,delivery was spot on under 2 days from ordering to arriving. Many thanks again.
Mr Phil Hagar, Barnsley
Chairs arrived on 2nd December well pleased with them and the service from Julian kept well up to date by him would use sofa and home again there service was first class. Best Regards

Anthony Marsh, Bolton
Great service from start to finish . Good updates and product received within 7 days when at first told approximate 3-4 week wait..Would happily use your company again ..Many many thanks

Jonathan Haslip, Colchester Essex
First class service will shop again
Livio, Scunthorpe North Lincolnshire
Just to say, the chairs came yesterday and are lovely- just what I had hoped they would be.
Thank you very much for such an efficient and friendly service, Regards,

Mrs Simmons, Merseyside
Dear Julian,
Replacement seat received in good order today. Thank you very much, your back up customer service is to be both recommended and applauded.

Mr Smith, Norfolk
Hello Julian
I just wanted to let you know that we have now received the armchair covers and to say thank you again for all your assistance.
Best regards

Mrs Mcdonald, Falkirk
Dear Julian,
thank you, your customer service has been extremely good.
I will certainly be shopping with you again and also will recommend you to friends.
Many thanks

Mrs Pope , Herefordshire
Hi just a quick mail to say that the hatstand arrived safely it was very well packaged and were very happy with the quality of the product. It was very easy to put together and seems to be very well made. It looks really good in our hall!
Many thanks for a great service.
Best wishes,

Mrs Singleton-White, Berkshire
Hi I just wanted to say i received the coatstand. It looks great and was so easy to fit!

Miss Patel , Buckinghamshire
just to let you know recliner arrived at 8.20. Delighted with it and good service from delivery driver.

Miss Jahn, South Lanarkshire
Hello Mr Thompson
thank you for emailing my order No.I rang GFA the manufacture the same day and spoke to a very nice lady at customer service who agreed to send me two new arms for my chair at no cost to me. I was delighted with the outcome and highly impressed when the next morning they arrived at my door. That kind of customer service cannot be beaten anywhere.

Mrs Troth , Nottinghamshire
Just to let you know that the replacement chair arrived yesterday and all in good order. Many thanks for your good & prompt service.
Best wishes,

Ms McNab & Mr Prince, Dumfries & Galloway

A new left arm fixture for my office chair arrived today. Your back up service is to be commended, thank you very much.


Mr Smith , Norfolk
Thank you for your quick response,it is much appreciated!!
I would definitely shop with you in the future :-)

Mrs Campbell, Norfolk
Dear Sue,
Unfortunately the material sample you sent me proved not to be an appropriate match with our sofa. However, I wanted to say that I was very impressed with your service both the speed of reply and the presentation, which I felt achieved a perfect balance between being professional / businesslike and friendly.
Many thanks and sorry there is no order!

Mr Jon Walsh , Staffordshire
Thank you for prompt and efficient service. The coatstand is excellent.
Mrs Sylvia Duthie, London
Hello Julian,
The chairs arrived this morning - very well packed and in perfect condition. My wife and I are delighted with their appearance, comfort and quality.
Thank you for a very prompt delivery.

Mr & Mrs Green , Derbyshire
Just wanted to let you know how pleased we are with our new bed. Your service has been excellent. The bed arrived well packaged and we are are very impressed with the quality.
Thanks for great service and a great product.

Mr & Mrs Taylor, County Durham
Hello Julian

In reply, I would like to thank you for your quick helpfull response to all Questions regarding the bed before ordering and all your help once the bed had been delivered. The very minor problem we had was handled very professionally & promptly by yourself and would not hesitate to recommend your services to another party.


Mrs Byford , Essex
Thank you, very much. I am just putting up the frame for the day bed and trundle and am delighted with it. I will be certainly be recommending you to people.

Miss Brodie, Yorkshire
Hello Julian,

chairs have arrived safe and sound today!

We are delighted with them.

We'd like to express our appreciation for your excellent customer service and speedily delivery.

many thanks

Mr & Mrs Williams , Greater Manchester
Oh wow....that's most unexpected but extremely generous of them. Please do pass on our thanks.
Thanks very much also to your good self for getting our problem sorted so quickly and efficiently. It's incredibly unusual these days to encounter such excellent customer service; we're most grateful to you.
Best wishes,

Mr & Mrs Harris, West Sussex
Just wanted to let you know that after your prompt telephone call, I have received my Sofa this Friday safe and sound and I am very pleased with it.

Thanks for your help on this one.

Miss Stubbington, Warwickshire
Hi Julian,
Finally received the Sofa today. It is gorgeous. Very happy with it in the end. Thank you so much.
Kind regards,

Miss Esterkin , London
Hi Julian,
Just to let you know the brown covers arrived today and they look great I have arranged with Ambient Lounge for the collection of the blue covers and thank you for assisting with this. Happy customer who will recommend you J

PS please thank the people at Ambient Lounge on my behalf also.

Mrs Winstanley , Nottinghamshire
That is fantastic service thank you
Mr Hanlon, London
Thanks so much for the email but I have made alternative arrangements now.
But I am very impressed with your service and will remember you for the future.

Mrs D.Macdonald , East Sussex
Hi Sue and Julian,
I just wanted to send you an email to say a massive Thank You for your contribution to our makeover on Tuesday 22nd June in Hounslow. The designer Derek Taylor was really pleased with the whole range of furniture, and they fitted in with the design of the room really well. The weather was fantastic, and the makeover went very smoothly which is always good! Please find attached some photos of the items in the makeover, the family were over the moon with the transformation. I also appreciate how quickly you worked with us to get the items to us and onto the makeover, I know we dont make it easy with such a short lead time!

Becky , The 60 Minute Makeover Team - ITV London
I thought due to the excellent service I have received from you company you may find some feed back useful.
The service direct from yourselves has been exceptional and cannot be faulted and the goods are exactly what I expected and 50.00 cheaper than a similar site for the exactly the same item.

Mrs Greaves , Lancashire
Many thanks. Although I am disappointed that you couldn't supply the bed in time you get top marks for customer service.

Best regards,

Mr West , Berkshire
I have looked at a few alternative sources, and it appears that this item is generally ordered in and not stocked. It is the bed that I wish to order, and therefore I will wait.
If there is any chance of getting this to me fairly promptly after it's arrival in the country next week, then that would be much appreciated.
In the mean time, I very much appreciate the level of communication you have provided. It is not the issues, but the way in which you handle them that makes for good customer service!
Many thanks,

Mrs Kitt, Buckinghamshire
Greetings, Julian! Thank you ever so kindly for your expedient response! I ultimately found a supplier based here in Istanbul but will surely keep your group in mind in the future as you have been extremely helpful and responsive.
Thank you again.
Have a great week-end.
Best, Eileen

Eileen, London

Thank you for your advice on my intended purchase of 6 Coco Dining Chairs. Your price and estimated delivery were better than I could obtain from any local retailer. I ordered online from your website on the Monday and HND delivered direct to me on the Friday. The chairs are perfect. This is the best service I have ever experienced in purchasing furniture. I wish you every success with your business and you will be my first port of call for any future purchases.

Kind regards

Mr Hasell , Devon
Sorry for failing to acknowledge this earlier, your email had made its way to the spam box and I only looked at it today!

We received the shipment yesterday, had no idea it would arrive so early! We love the chairs and thank you very much for the prompt shipment. only wish I had the foresight to send back the packaging boxes and bubble wrap as I have no use for them!


Mrs Kaushiva, London
Just wanted to let you know that the table is perfect. Thank you for going the extra mile to ensure collection before my move date.

Mr Acey , South Derbyshire
hello julian

i just wanted to send this e-mail to say i absolutely love my sofas they are beautiful and wanted to thank you for the skilled workers that we thank god we still have in england.

thank you again.

Mrs Criddle , Berwickshire
I would like to thank you for the excellent customer service you provide as well as very good quality products at competative prices. Our table and chairs were delivered promptly and free of charge. One of the chairs had a scratch and was replaced straight away with no hesitation. Thank you for a very hassle free shopping experience.

Mrs Panagakis , Newcastle upon Tyne
Hello Julian,
Thank you again for making this as easy as possible for me. After quick measure up in the kitchen last night I would like the table with 65cm glass top. I hope this does not cause a problem. Please let me know.
Kind regards

Mrs Campbell , Angus - Scotland
Yes no problem, the chair looked brilliant and added a touch of class to the room. Ill send you pics when I get the camera back, no problem.
Owen, The 60 Minute Makeover Team - ITV London
Just received my headboard and I couldn\'t be more pleased with it as well as the service I received from both you and the delivery company.
Shall definitely be ordering again!
Thank you.

Miss Esterkin, London