Safe and Secure

Order process

You can order and pay by Credit or Debit card either by phone, or by ordering and paying through our secure website check out.

In order to enter into a contract to purchase products from us, you will need to take the following steps:

  • (i) you must add any the products you wish to purchase to your shopping cart, and then proceed to the checkout;
  • (ii) as a customer, you must select your preferred method of payment and confirm your payment. We will then send you the initial acknowlegement or order. ( at which point your order will become a binding contract).
  • (iii) once we have checked whether we are able to meet your order, we will either send you an email with delivery confirmation details or we will confirm by email that we are unable to meet your order;

We will not file a copy of these terms of sale specifically in relation to your order. We may update the version of these terms of sale on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of these terms of sale for your records

The only language in which we provide these terms of sale is English.

Before you place your order, you will have the opportunity of identifying whether you have made any input errors. You may correct those input errors before placing your order. If you have entered a number in error and placed your order, Sofa and Home will be contacted. We will then contact you by phone to ask if you wish to correct your order.

Security of your personal data

Sofa & Home Limited are compliant with the PCI DSS Standard. Certificate of Compliance Number: 037A-9720-D445-260B.

PCI security standards are technical and operational requirements set by the PCI Security Standards Council to protect cardholder data.
The standards apply to all organizations that store, process or transmit cardholder data.
The Council is responsible for managing security standards, while compliance with the PCI set of standards enforced by the founding members of the Council, American Express, Discover Financial, JCB International, Mastercard Worldwide and Visa Inc.

We comply with the Data Protection Act, so all Credit Card paper details taken by phone are destroyed once the order is placed through our secure servers.

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password and user details confidential. We will not ask you for your password.

We Take our Security very seriously and only use the most reputable security methods for accepting all major Credit and Debit Cards online.

Data controller

For more information please visit the Information Commissioner's Office

The Data Controller responsible for our website is Sofa and Home Limited. Our Data Protection Registration Number is Z186641X.

We use BT Buynet and RBS Streamline.

Compiled in compliance with the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

For expert advice we recommend you visit: Get Safe Online, Google Good to Know.