Privacy Policy

Sofa and Home Limited are committed to safeguarding the privacy of our website visitors; this policy explains how we use any personal information we collect about you when you use this website.

(1)     What information do we collect about you?

 We collect information about you when you register with us or place an order for products or services, this includes your name, billing address, delivery address, email address and telephone numbers. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.

(2)     Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

For further information visit

www.aboutcookies.org or www.allaboutcookies.org

(3)     How we use the information about you?

We collect information about you to process your order, your contract with us, manage your account and if you agree, to email you about other products and services we think may be of interest to you.

We use your information collected from the website to personalise your repeat visits to our website. Sofa and Home Limited will not share your information for marketing purposes with any third parties. We will not transfer personal data outside the EU and the UK.

In processing your order, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies.

(4)     Marketing

We would like to send you information about products and services of ours which may be of interest to you. If you have consented to

receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes or giving your information to us.

If you no longer wish to be contacted for marketing purposes, please contact us.

(5)     Access to your information and correction

You have the right to request a copy of the information that we hold about you. As a security measure, we may need to request specific information about you to ensure your right to access your personal information. If you would like a copy of some or all of your personal information, please write to us by email to julian@sofaandhome.co.uk or by post to  Sofa & Home Ltd, Old Vicarage Park, Scawby, Nr.Brigg, North Lincolnshire, DN20 9RL.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. By law we have to keep basic information about you our customer, including contact, identity, financial and transaction information for 6 years after which you cease being a customer for Tax purposes

(6)     Other websites

Our website contains links to other websites. We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links), processing purchase card payments and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by applicable data protection laws.

(7)     Data controller

 For more information please visit the Information Commissioner's Office.

The Data Controller responsible for your personal information is Sofa & Home Limited. Our Data Protection Registration Number is Z186641X. The Data Protection Officer is Mr Julian Thompson.

This Policy has been compiled in compliance with the General Data Protection Regulation 2018 (GDPR).

(8)     Policy Review

We may update this Privacy Policy from time to time. If we make significant changes we will let you know, but please regularly check this policy to ensure you are aware of the most updated version. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 22 May 2018.



(9)    Detailed Summary

 

When we store/process personal dataWhat data we store/processThe purpose(s) of storing/processing this data ("The purpose")Categories of recipients that we may disclose this data to and the purpose of such disclosureTime limitsConsequences of revoking permission for us to store/process this data or failing to provide the data
When you place an order with usYour name, invoice address, delivery address, telephone number and e-mail address along with the items you've ordered and any (optional) password you chose to set with us.- To allow us to fulfil your order.
- To perform fraud checks on your order and your future orders to ensure your orders are genuine.
- To comply with tax and accountancy laws relating to record keeping.
- To allow you to easily see a list of your previous orders.
- To allow us to help you if you return a product to us or need more information or support about a product or order you've placed.
- To allow us to issue refunds to you.
- In case there is a product recall that we need to inform you about.
- To allow you to place future orders more easily.
- To subscribe you to our e-mail newsletters, unless you object to this and to customise the offers and marketing information we send to be more tailored to you (also see the section below, about when you subscribe to our email newsletters).
- Our suppliers that run the secure servers that power our web site (to allow us to obtain and use your data).
- Our payment system providers, including our bank (to allow us to take your payment and verify your order is genuine).
- Our courier(s) to allow them to deliver your order.
- Our product suppliers where a product is being delivered directly from one of our supplier's warehouses, to allow them to dispatch your product(s).
We plan to keep this data for as long as is necessary in order to ensure we can continue to fulfil the items listed in "The purpose" column.We will not be able to fulfil your order, offer you a refund, give you product recall information, or fulfil any of the other items set out in "The purpose" column.
Your payment details, including where applicable: any refund information, your card details, details sent to us from PayPal or other payment intermediary and your card address.- To perform fraud checks on your order and your future orders to ensure your orders are genuine.
- To allow us to take payment from you.
- To allow us to issue refunds to you.
- To allow you to place future orders more easily.
- To comply with tax and accountancy laws relating to record keeping.
- Our suppliers that run the secure servers that power our web site (to allow us to obtain and use your data).
- Our payment system providers, including our bank (to allow us to take your payment and verify your order is genuine).
We plan to keep this data for as long as is necessary, in order to ensure we can continue to fulfil the items listed in "The purpose" column, with the exception of full card details (except the last 4 digits which are kept for fraud prevention reasons) which are removed 13 months after they are last used.We may be unable to fulfil your order, and/or your future orders. We may be unable to issue refunds to you.
How you found our web site, along with the date and time and your IP address and the web browser and/or type of device you used to place the order.- For fraud prevention purposes - to ensure your order and your future orders are genuine.
- For statistical purposes to allow us to see how effective our advertising and marketing is (helping us to have a more informed approach to future advertising and marketing).
Our suppliers that run the secure servers that power our web site (to allow us to obtain and use your data) and help to run our advertising.We plan to keep this data for as long as is necessary, in order to ensure we can continue to fulfil the items listed in "The purpose" column.We may be unable to fulfil your order, and/or your future orders.
Which pages of our web site you have looked at, along with the date and time and your IP address and the web browser and/or type of device you used to place the order.- To allow us to tailor product recommendations, offers and other marketing to you to make it more interesting/targeted.
- For statistical purposes to allow us to see how effective our advertising and marketing is (helping us to have a more informed approach to future advertising and marketing).
Our suppliers that run the secure servers that power our web site (to allow us to obtain and use your data) and help to run our advertising.24 months, after which we will only store this data in an aggregated, statistical format that will render the kept data completely unidentifiable.We will not be able to tailor the information we send to you as effectively.
If you clicked an advert to find our site, we may also store which of our advert(s) you clicked on, the date and time you clicked our advert, your approximate estimated location at the time you clicked, the weather at the time you clicked.- For statistical purposes to allow us to see how effective our advertising and marketing is (helping us to have a more informed approach to future advertising and marketing).Our suppliers that run the secure servers that power our web site (to allow us to obtain and use your data) and help to run our advertising.12 months, after which we will only store this data in an aggregated, statistical format that will render the kept data completely unidentifiable.No consequences to you.
When you subscribe to our e-mail newslettersYour email address, the date and time you subscribed and how you subscribed.- To send you details of special offers, new products, and other general marketing information.
- To allow you to unsubscribe from our email newsletter service at any time.
The suppliers of the software and service that allows us to technically send e-mails to you.We plan to keep this data for as long as is necessary in order to send you e-mails, or in the case that you may have requested we no longer send you emails, in order to ensure that you don't receive any future marketing emails from us.We will no longer send you marketing emails, but if we don't store your email address and you place a future order with us, you will then start to receive marketing emails again. The best way to ensure you do not receive marketing emails from us is to use the "unsubscribe" link within one of the emails we have sent to you.
Which of our newsletters you have opened, and (if applicable) which areas in our newsletters that you have clicked on.- To allow us to tailor product recommendations, offers and other marketing to you to make it more interesting/targeted.
- For statistical purposes to allow us to see how effective our advertising and marketing is (helping us to have a more informed approach to future advertising and marketing).
The suppliers of the software and service that allows us to technically send e-mails to you.24 months, after which we will only store this data in an aggregated, statistical format that will render the kept data completely unidentifiable.We will not be able to tailor the information we send to you as effectively.
When you contact us via a form on our web siteThe information that you have entered into the form, your IP address, how you found our web site.- In order to respond to and/or fulfil your message/request.
- In order to ensure your message is genuine.
- For statistical purposes to allow us to see how effective our advertising and marketing is (helping us to have a more informed approach to future advertising and marketing).
Any suppliers necessary in order to fulfil your message/request and check your message is genuine. Our suppliers that run the secure servers that power our web site (to allow us to obtain and use your data) and help to run our advertising.This will depend on the need to keep your information, which will depend on the nature of your message/request.We will be unable to fulfil your request or respond to your message.

 

Security measures to protect the data: All of the data detailed above is collected via our web site/system which offers a secure connection for any data you provide and the data is stored and used securely, with only authorised personnel (and authorised personnel of our suppliers) having access to your data in order to carry out "The Purpose" (as listed above). In addition the processing of any card data complies with the Payment Card Industry Data Security Standard (PCI DSS) and your (optional) password will only be stored in an encrypted format and never in "plain text".