How do I get it home?
Items are delivered FREE, please view the relevant item page. A surcharge for certain Postcodes in Northern Ireland, Wales, Devon, Cornwall, Scotland and Offshore Islands will apply. If this applies, you will be contacted by telephone or email to discuss and approve before your order is processed and your purchase card is authorized.
For those living on the Islands we can deliver to a UK Shipper of your choice on the mainland. Please note responsibility is yours for any damage or loss in transit and we suggest taking out insurance for this. We can assist with shipping information for you to organise and any VAT refunds where applicable.
Once your order is complete, many of our delivery partners may contact you directly to notify you that your purchase is ready for despatch and to agree a mutually agreeable delivery date when someone will be at home. It is therefore important that you provide us with as many telephone numbers as possible (home, office and mobile or neighbours) in order that we, or our carriers can contact you. We have suppliers with their relevant delivery partners, so along with your acknowledgment, you will an receive an email explaining the type of delivery service associated with your order.
It is always our aim to bring the delivered item to your room of choice. However, in some parts of the country our larger vehicles cannot manoeuvre down small, narrow lanes. If you think we may have difficulty accessing your road, please advise us ahead of time in order that our delivery team can make alternative arrangements. It's also a good idea to be sure we are going to be able to get your order into your room of choice. Large mattresses and wardrobes can prove difficult and we cannot be liable for the goods not getting in. So do please check measurements of doorframes and stairwells prior to the delivery.
Preparing your room for the new furniture
Shortly before the due delivery day, ideally the day before or the morning your order is due, please ensure that you room of choice is clear of any large items to allow enough room for us to deliver your new order. On occasions deliveries may fail at the last minute for unforeseen reasons. For that reason it is critical you do not dispose of your old bed or mattress until your new one has been delivered.
We will arrange for the products to be delivered to the address for delivery indicated in your order. We will use reasonable endeavours to deliver products on or before the date for delivery set out in our order confirmation or, if no date is set out in our order confirmation. However, we cannot guarantee delivery or collection by the relevant date, which may be due to supplier or carrier problems. Administration or delivery errors committed by couriers/carriers are beyond our control. We are not responsible for any loss or damage caused by third party carriers used in storage and /or the delivery of goods, or any personal injury sustained by the customer. Any incorrect address, due to an administration error by the supplier or carrier, will be the responsibility of the respected party.
Customers giving incorrect addresses, causing the carrier to return the item (s) to their warehouse and onwards to our supplier will be charged the return fee.
If you are receiving a new mattress, we recommend that you leave the packaging on for the first few days to check you and/or any partner are completely happy with it. For health and safety reasons, we are unfortunately unable to take back any mattresses where the packaging has been removed
Before our delivery partner leaves, do please check you are happy with everything and sign the delivery note which confirms receipt of your order and that no damage has occurred to the order or your property. If there are any issues at all with your order, please make notes on the drivers paperwork and call or email us straight away.
If you have agreed a delivery date and time with our carrier and are not at home, we will charge £56 to re-deliver. This is a discretionary charge made for any arranged 2 person delivery service. Some of our Items will be delivered to your front door only, by a one person service. Monday to Friday between 8.00am & 6.00pm. If, for any reason a redelivery is required, an extra charge may be incurred. i.e. wrong address given or change of address whilst item(s) are in transit. If our DHD courier attempts delivery and delivery is failed due to inadequate space then you will be charged full price for delivery costs, plus any other returns costs.
We always endeavour to keep you up to date with the progress of your order. However, if you are unsure about anything relating to when your order is due or, likely to be booked in and would like an update, please contact our Customer Service Team on 01652 650942.