Delivery

How do I get it home?

For Upholstery items, where we use a 2 Person Delivery System, orders over £500 are FREE. For orders under £500.00 our standard delivery charge for items is £56 inc.VAT, for mainland England, Wales and the central belt of Scotland. Delivery charges for the Republic of Ireland, N.Ireland and Offshore Islands will be quoted for on an individual basis.

Most items are delivered FREE. A surcharge for certain Postcodes in Scotland will apply.

See our Tips for Buying and the Care of Furniture page.

Pre Delivery

Once your order is complete, our Delivery Partner will contact you directly to notify you that your purchase is ready for despatch and to agree a mutually agreeable delivery date when someone will be at home. It is therefore important that you provide us with as many telephone numbers as possible (home, office and mobile) in order that we, or our carriers can contact you. 

To help you plan your day, the day before delivery you will receive an automated text or phone message reminding you that delivery will take place tomorrow and informing you of whether this will be from 7am to 12noon, 10am to 2pm or 12noon to 6pm. Monday to Friday.

Access

It is always our aim to bring the delivered item to your room of choice. However, in some parts of the country our larger vehicles cannot manoeuvre down small, narrow lanes. If you think we may have difficulty accessing your road, please advise us ahead of time in order that our delivery team can make alternative arrangements.

It's also a good idea to be sure we are going to be able to get your order into your room of choice. Large mattresses and wardrobes can prove difficult and we cannot be liable for the goods not getting in. So do please check measurements of doorframes and stairwells prior to the delivery.

Preparing your room for the new furniture

Shortly before the due delivery day, ideally the day before or the morning your order is due, please ensure that you room of choice is clear of any large items to allow enough room for us to deliver your new order.

On occasions deliveries may fail at the last minute for unforeseen reasons. For that reason it is critical you do not dispose of your old bed or mattress until your new one has been delivered.

Delivery

If you are receiving a new mattress, we recommend that you leave the packaging on for the first few days to check you and/or any partner are completely happy with it. For health and safety reasons, we are unfortunately unable to take back any mattresses where the packaging has been removed.

Before our Delivery Partner leaves, do please check you are happy with everything and sign the delivery note which confirms receipt of your order and that no damage has occurred to the order or your property. If there are any issues at all with your order, please make notes on the paperwork and the driver can feed it back to us straight away.

If you have purchased upholstery and have agreed a delivery date and time with our Carrier and are not at home, we will charge £56 inc.VAT to re-deliver.

We always endeavour to keep you up to date with the progress of your order.  However, if you are unsure about anything relating to when your order is due or, likely to be booked in and would like an update, please contact our Customer Service Team on 01652 650942.